Frequently Asked Questions
How do I know if I need excavation work?
What services do you offer?
We provide a full range of sewer, drain, excavation, and emergency plumbing services, including:
- Emergency sewer and drain service
- Drain cleaning and hydro jetting
- Sewer camera inspections
- Sewer line repair and replacement
- Trenchless sewer repair
- Root intrusion removal
- Excavation and trenching services
- Water line repair and installation
- Flooded basement response
- Water extraction and cleanup
From simple drain clogs to major sewer excavation projects, our team is available 24 hours a day, 7 days a week to keep your systems flowing properly.
What does the excavation process involve?
Depending on the project, we use either a professional excavator or hand-digging in tighter areas. After work is completed, we restore the site and clean up the area around the repair zone.
How often should I have my plumbing or sewer system inspected?
For most properties, a professional inspection every 2–3 years is a good guideline—especially for older homes or those with trees near sewer lines. Regular inspection helps catch issues early before they evolve into major excavations.
What are common plumbing issues in kitchens and bathrooms?
How can I prevent frozen pipes in winter?
Make sure your pipes are properly insulated and allow a slow drip from the tap when temperatures drop significantly. These precautions help prevent freezing, pipe bursts, and associated water damage.
Are you available for emergencies?
Why should I choose your company?
As a family-owned business since 1984, we bring over 40 years of experience to every job, large or small. We use advanced equipment, provide fast response times, and treat your property with respect. We proudly serve our local communities and offer 10% discounts for seniors, active military, and veterans.
What areas do you serve?
Emergency Sewer & Drain Service, Inc. proudly serves White Plains, Westchester County, Rockland County, Fairfield County, CT and surrounding areas. We provide fast, dependable sewer, drain, excavation, and emergency plumbing services for both residential and commercial customers.
What areas do you serve?
Emergency Sewer & Drain Service, Inc. proudly serves White Plains, Westchester County, Rockland County, Fairfield County, CT and surrounding areas. We provide fast, dependable sewer, drain, excavation, and emergency plumbing services for both residential and commercial customers.
What makes your team different from a general plumber?
We specialize in sewer, drain, water-line, and excavation services — not just general plumbing. Our experienced team uses advanced equipment such as hydro jetting and sewer camera inspections to accurately diagnose problems and provide long-lasting solutions for residential, commercial, and municipal properties.
Do you offer any discounts on your plumbing and drain services?
Yes! Emergency Sewer & Drain Service, Inc. proudly offers a 10% Senior and Military Discount as a thank-you to those who have served our communities and country. Contact our team to learn more about eligibility and available services.
Do you provide sewer camera inspections?
Yes. We use advanced sewer camera inspection technology to identify issues such as root intrusion, cracked pipes, blockages, grease buildup, and sewer line damage without unnecessary digging. Camera inspections help us recommend the most accurate and cost-effective repair solution.
How much does emergency drain cleaning cost?
Emergency drain cleaning costs vary depending on the severity of the blockage, the location of the issue, and the services required. We provide transparent estimates with no hidden fees and will review all pricing before work begins.
Do you offer hydro jetting for clogged drains?
Yes. We provide professional hydro jetting services to clear stubborn drain and sewer line blockages caused by grease, sludge, roots, and debris. Hydro jetting thoroughly cleans the inside of pipes to restore proper flow and help prevent recurring clogs.
How can I prevent recurring drain clogs at home?
Preventative maintenance can help reduce recurring drain clogs. We recommend avoiding grease disposal, using drain strainers, scheduling routine drain cleaning, and addressing slow drains early before they become major sewer or drainage problems.
How do I know if I need sewer line repair or replacement?
Signs you may need sewer line repair or replacement include recurring drain backups, foul odors, slow drains, gurgling pipes, wet spots in the yard, or visible sewer line damage. Our team uses sewer camera inspections to determine the condition of your pipes and recommend the best long-term solution.
Can you help avoid unnecessary excavation?
Absolutely. We begin with inspections and diagnostics whenever possible to determine the exact cause of the problem before recommending major excavation work. In some cases, trenchless sewer repair or targeted repairs may provide a less invasive solution.
What does the excavation process involve?
Depending on the project, we use either a professional excavator or hand-digging in tighter areas. After work is completed, we restore the site and clean up the area around the repair zone.
Will you explain the problem before starting work?
Yes. Our technicians take the time to explain what they find, what repairs are needed, and why. We believe in clear communication, transparent pricing, and helping customers make informed decisions before any work begins.
Do you offer 24/7 emergency sewer and drain service?
Yes, Emergency Sewer & Drain Service, Inc. provides reliable 24/7 emergency sewer and drain services to address urgent and unexpected plumbing issues promptly.
How fast can a technician arrive for an emergency call?
We strive to dispatch a technician as quickly as possible. Typical response times depend on your location and demand, but we prioritize emergency situations
Our well-trained, professional liscensed plumbers can solve any types of plumbing problems! To schedule service, please contact us today at 914-478-4900.
